Aero Ranger CORE ยท Feature 40 of 64
Build Your Own Ticket Designs
Prepare ticket layouts that use the organisation's approved fields and wording.
Cases and Documents
How Build Your Own Ticket Designs works in CORE
Build Your Own Ticket Designs is part of the cases and documents capability in Aero Ranger CORE. Prepare ticket layouts that use the organisation's approved fields and wording. It is designed for case officers and supervisors coordinating evidence, status changes, tasks, notices, approvals and record history.
The case record brings evidence, status, tasks, documents and chronological history together so the next reviewer can understand what has happened. In practice, build your own ticket designs keeps the information needed for this step close to the wider operational record, so staff can understand the context before progressing an action.
Why Build Your Own Ticket Designs matters
A single chronological record helps the next reviewer understand the basis for an action without reconstructing events from separate notes and files.
Configuration and review
Available fields, thresholds, statuses and actions follow the organisation's configuration and each user's permissions. Councils can align build your own ticket designs with their own policy, local-law, privacy, records-management and review requirements rather than relying on a fixed process.